Privacy Policy

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Privacy Policy

This Privacy Policy applies between you, the User of this Website, and Equilibrium Holistic Haven, the owner and provider of this Website. Equilibrium Holistic Haven takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this Privacy Policy carefully.

Definitions and Interpretation

1. In this Privacy Policy, the following definitions are used:

Data: collectively all information that you submit to Equilibrium Holistic Haven via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;

GDPR: the UK General Data Protection Regulation;

Equilibrium Holistic Haven, we or us: Equilibrium Holistic Haven of 14 Mildmay Close, Flitch Green, Essex, CM6 3FJ;

User or you: any third party that accesses the Website and is not either (i) employed by Equilibrium Holistic Haven and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Equilibrium Holistic Haven and accessing the Website in connection with the provision of such services;

Website: the website that you are currently using, www.equilibriumhq.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

1. In this Privacy Policy, unless the context requires a different interpretation: a. the singular includes the plural and vice versa; b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy; c. a reference to a person includes firms, companies, government entities, trusts and partnerships; d. "including" is understood to mean "including without limitation"; e. reference to any statutory provision includes any modification or amendment of it; f. the headings and sub-headings do not form part of this Privacy Policy.

Scope of this Privacy Policy

1. This Privacy Policy applies only to the actions of Equilibrium Holistic Haven and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
2. For purposes of the applicable Data Protection Laws, Equilibrium Holistic Haven is the "data controller". This means that Equilibrium Holistic Haven determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

1. We may collect the following Data, which includes personal Data, from you: a. name; b. date of birth; c. gender; d. contact information such as email addresses and telephone numbers; e. demographic information such as postcode, preferences and interests; f. IP address (automatically collected); g. medical information (processed only with your explicit consent);

in each case, in accordance with this Privacy Policy.

How We Collect Data

1. We collect Data in the following ways: a. data is given to us by you; and b. data is collected automatically.
2. Equilibrium Holistic Haven will collect your Data in a number of ways, for example: a. when you contact us through the Website, by telephone, post, e-mail or through any other means; b. when you use our services;

in each case, in accordance with this Privacy Policy.

1. To the extent that you access the Website, we will collect your Data automatically, for example: a. we automatically collect some information about your visit to the Website. This includes your IP address, access dates and times, frequency of access, and how you interact with the Website.

Our Use of Data

1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience. Data may be used by us for the following reasons: a. to provide and manage our services; b. to improve our Website and customer experience; c. to contact you regarding bookings or services; d. for internal record keeping and administrative purposes;

each case in accordance with this Privacy Policy.

1. We may use your Data for these purposes if we deem it necessary for our legitimate interests. You have the right to object (see the "Your Rights" section).

Keeping Data Secure

1. We will use technical and organisational measures to safeguard your Data. Examples include: a. access to your account is controlled by a username and password; b. we store your Data on secure servers.
2. We also have procedures in place to deal with any suspected data breach. If you suspect any misuse or unauthorised access to your Data, contact us immediately at info@equilibriumhq.co.uk.
3. For tips on protecting your information and devices, visit www.getsafeonline.org.

Data Retention

1. We retain your Data only as long as necessary for the purposes set out in this Privacy Policy or as required by law.
2. Even if deleted from our active systems, your Data may remain on backup or archival media for legal, tax or regulatory purposes.

Your Rights

1. You have the following rights in relation to your Data: a. Right to access; b. Right to correct; c. Right to erase; d. Right to restrict use; e. Right to data portability; f. Right to object.
2. To exercise your rights or withdraw consent where it applies, email us at info@equilibriumhq.co.uk. Please include your name, contact details, and details of your request. We will respond within 30 days.
3. If you are not satisfied with how we handle your Data, you may complain to the UK’s Information Commissioner’s Office (ICO) at https://ico.org.uk/.
4. It’s important your Data is accurate. Please notify us of any changes.

Links to Other Websites

1. Our Website may contain links to other websites. We are not responsible for their content or privacy practices. Always check their privacy policies before providing Data.

Changes of Business Ownership and Control

1. We may expand or reduce our business, and this may involve the transfer of control. Where relevant, your Data will be transferred along with the business and used in accordance with this policy.
2. We may also disclose Data to prospective purchasers.
3. We will ensure appropriate steps are taken to protect your privacy in these circumstances.

General

1. You may not transfer your rights under this Privacy Policy to another person. We may transfer our rights where your rights are not affected.
2. If any part of this policy is found to be invalid or unenforceable, the rest remains in full force.
3. No delay or failure to act shall waive our rights.
4. This Privacy Policy is governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

1. We may update this Privacy Policy from time to time. Any changes will be posted on the Website. Continued use of the Website will signify your acceptance of the updated policy.

Contact Us

You may contact Equilibrium Holistic Haven by email at info@equilibriumhq.co.uk